LEM External Services

LEM has developed into a one-of-a-kind, in-house laboratory equipment maintenance team that gives KAUST an edge over other academic institutions around the world. With a wide network of vendor relationships and service training efforts, we are one of the most versatile multivendor service teams in the region. Our model focuses on building strategic relationships with equipment manufacturers from different equipment classes to get the necessary support to replicate or surpass the service level provided by the original equipment manufacturer (OEM).

We offer the following external services at pre-agreed daily charges:

Corrective Maintenance (Repair)
Preventive Maintenance
Equipment Installation and Commissioning
Certified Calibration and Qualification
Remote Maintenance Support
Asset Management Services
Asset Management Consultations

Our Services are charged on a daily rate, with issuance of maintenance documentation, installation and test reports, or calibration records as applicable, along with the service provision.

Rates & Charges (exclusive of VAT)		In-Kingdom				International
		On-Site (Client's premises)		Off-Site/Remote (KAUST premises)		On-Site (Client's premises)
		Rate	Fee(SAR)	Rate	Fee(SAR)	Rate	Fee(SAR)
LEM Specialists Manpower	Corrective Maintenance	Daily	5000	Hourly	625	Daily	6000
	Preventive Maintenance
	Equipment Installation and Commissioning
	Calibration
	Maintenance Support
	Asset Management Services
	Asset Management Consultations
Additional charges	Overtime Hours	Hourly	937.5	Hourly	937.5	Hourly	937.5
	LEM-Procured Spare Parts	As quoted	+10% overhead	As quoted	+10% overhead	As quoted	+10% overhead
	Ad-Hoc Third-Party Services	As quoted	+10% overhead	As quoted	+10% overhead	As quoted	+10% overhead
	Transportation and accommodation costs	As quoted	As quoted	As quoted	As quoted	As quoted	As quoted
	Certified Calibration and Qualification	As quoted	As quoted	As quoted	As quoted	As quoted	As quoted

How to Request LEM External Services

We’re here to support you throughout the entire registration process for accessing LEM External Services. Please follow the steps below:

Step 1: Submit a Quote Request

Start by submitting an initial external service quote request using the form below:
👉 Submit Quote Request

Step 2: Register as a KAUST Customer

If LEM can provide the requested service, your company will need to register as an official KAUST customer.

Step 3: Sign the External Services Agreement

Sign the External Services Agreement with LEM. This agreement is valid for 24 months.

Step 4: Request LEM External Services

Once your registration is complete, you can begin requesting external maintenance services through lem@kaust.edu.sa